Frequently Asked Questions?
Welcome to our FAQ section, if your question is not covered in this section. Kindly email us on epaper@ke.nationmedia.com
Q1: I am a new user, how do I subscribe to access ePaper
Kindly follow the below steps:
Go to https://epaper.nation.africa, Register and Login
Choose a publication and click on "Read Now"
Select the Plan you would like and confirm if you would like a one off payment or recurrent payment
Click Select and you will be redirected to the payment page;
Select a payment method and enter your details and then click on "Continue to Pay"
Once the payment is successful, You will be redirected to the paper.
Q2: What is the cost of Subscription?
We have multiple subscription plans. You can view the plans by clicking on "Read Now" button below each publication.
Q3: I have forgotten my password; how do I get a new password?
Please click on "Forgot your password?" available in the Sign In page and follow the instructions. You will receive a password reset link to your registered email address?
Q4: What should I do when I get the error 'Invalid details'?
Please check whether you have entered the right registered Email Id and Password. Make sure that you have not left any blank space before your Email Id or Password while typing in the respective fields.
If you still get the error, write to our support at epaper@ke.nationmedia.com or reach us on +254790111111
Q5: How do I pay for the ePaper online?
You can pay for the ePaper using our secure online payment partner DPO. You can choose from any of the below mentioned payment methods. Visa Debit/ Credit card, MasterCard Debit/ Credit Card, m-pesa, airtel money, tigo pesa, MTN Mobile Money, PayPal For the detailed steps on how to choose a subscription and make the payment online please refer to Q1
Q6: When is the ePaper available?
The ePaper is available as soon as the new issue is published by midnight. An email notification will be sent to the subscribers (unless unsubscribed) informing them about the availability of the new issue as soon as it is published.
Q7: Can I access ePaper on using a mobile app?
Yes, the Nation ePaper app is available on Android and IOS. Visit the playstore or Appstore to download the latest version of the app.
Q8: My subscription has expired; how do I renew it?
To renew your subscription, Sign In to your account and click on "subscribe" to the publication you want to subscribe to.
For the detailed subscription process steps please refer to Q1
Q9: How do I stop receiving email notifications that come to my inbox?
To stop receiving the email notifications, please click on the "unsubscribe" link available at the bottom of the email notification that you received.
Q10: How do I access my archived editions?
Sign In to your account and Click the Name of the publication on the Menu bar. Select the date range of the archives you will be redirected to the subscription page to make payments
Q11: How do I zoom to read the ePaper in a bigger view?
Please use the ZOOM icon that is available on the ePaper tool bar or double click to read the ePaper in a bigger view.
Q12: I paid but my subscription is not activated. How do I access my ePaper?
If your payment was successful and you are not able to view the subscribed publication after Signing into your account, please forward the payment details along with your registered email id to our support atepaper@ke.nationmedia.com or reach us on +254790111111
Q13: I want to buy a corporate subscription; who should I talk to?
A: Call us on +254790111111 or email on epaper@ke.nationmedia.com
Q14: I'm getting the error 'your email cannot be found'. How do I proceed?
Please check whether you have entered the right registered Email Id. Make sure that you have not left any blank space before your Email while typing in the respective field. If you still get the error, write to our support at epaper@ke.nationmedia.com or reach us on +254790111111